Return Policy

What if I want to return my order?

  • In the case that you are not satisfied with your purchase(s) (e.g. wrong item received, damaged goods), kindly inform Customer Care Service at before returning the item. Otherwise, your request will not be processed.
    • Product return request must be made within 7 working days from date received.
    • Damaged items must be returned together with the invoice insert.
  • Please provide the return parcel tracking number for all items.

What if the product does not suit me and I want a refund
Unfortunately, our Company policy does not refund cash/accept returns for change of mind/if the product is not suitable for your skin.

What about postage charges?

  • Customers would have to bear the postage fees for shipping item(s) back to us during the return process. SQ-infinit+ will bear the postage fees if the wrong item(s) was shipped.
  • Please allow 14 working days for this process to be completed.
  • For more information, kindly email to

How can I return my purchase?

  • Kindly email your enquiry to with the subject “Return Item”. Kindly state your contact details (Name & Mobile Number) and Invoice Number. We will assist you as soon as possible.
  • Please allow 7 working days for your enquiry to be processed.
  • To make the process efficient, do email or whatsapp us picture(s) of your item(s) & its condition as supporting documents for record purpose.

How long will it take to receive my refund/new item(s)?

  • Please allow a minimum of 14 working days from the date we receive your return item. We will notify you once we have received the returned item(s).

I am still not very clear about the process. I need more information about this. Who do I contact?

  • You can contact our customer care officer at 010 228 5218 or email your enquiry to
  • Our customer care officer will contact you during working days and hours.
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All prices in Malaysian Ringgit (RM / MYR). All price above will subject to Malaysia Service Tax at 6% commencing 1 September 2018. The information contained on this website is for general information purposes only. The information is provided by SQ Infinit⁺ and while we endeavour to keep the information up to date and correct as much as possible. When you visit or interact with our sites, services, applications, tools or messaging, we or our authorised service providers may use cookies, web beacons, and other similar technologies for storing information to help provide you with a better, faster and safer experience and for advertising purposes.