What if I want to return my order?

• In the case that you are not satisfied with your purchase(s) (e.g. wrong item received, damaged goods), kindly inform Customer Care Service at caresupport@sq-infinit.com before returning the item. Otherwise, your request will not be processed.
  • Product return request must be made within 7 working days from date received.
  • Damaged items must be returned together with the invoice insert.
• Please provide the return parcel tracking number for all items.

What if the product does not suit me and I want a refund
Unfortunately, our Company policy does not refund cash/accept returns for change of mind/if the product is not suitable for your skin.

What about postage charges?

• Customers would have to bear the postage fees for shipping item(s) back to us during the return process. SQ-infinit⁺ will bear the postage fees if the wrong item(s) was shipped.
• Please allow 14 working days for this process to be completed.
• For more information, kindly email to caresupport@sq-infinit.com

How can I return my purchase?

• Kindly email your enquiry to caresupport@sq-infinit.com with the subject “Return Item”. Kindly state your contact details (Name & Mobile Number) and Invoice Number. We will assist you as soon as possible.
• Please allow 7 working days for your enquiry to be processed.
• To make the process efficient, do email or whatsapp us picture(s) of your item(s) & its condition as supporting documents for record purpose.

How long will it take to receive my refund/new item(s)?

• Please allow a minimum of 14 working days from the date we receive your return item. We will notify you once we have received the returned item(s).

I am still not very clear about the process. I need more information about this. Who do I contact?

• You can contact our customer care officer at 010 228 5218 or email your enquiry to caresupport@sq-infinit.com
• Our customer care officer will contact you during working days and hours.